Privacy Policy

Last updated: January 11, 2026

1. Introduction

Xelavonitre, located at 74 Av. René Coty, 76600 Le Havre, France, places great importance on protecting your personal data. This privacy policy explains how we collect, use, share, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

2. Data Controller

Company name: Xelavonitre

Address: 74 Av. René Coty, 76600 Le Havre, France

Email: contact@xelavonitre.com

Phone: +33 2 35 42 46 30

3. Data Collected

We collect the following personal data when you use our website or services:

  • Identification data: last name, first name, postal address, email address, phone number
  • Request-related data: property surface area, description of your situation, contact preferences
  • Navigation data: IP address, browser type, pages visited, visit duration, cookie data
  • Communication data: history of our exchanges by email, phone, or contact form

4. Processing Purposes

Your personal data is collected and processed for the following purposes:

  • Process your free evaluation requests and contact you
  • Provide our decluttering, evaluation, and item sales services
  • Manage customer relationships and ensure service follow-up
  • Improve our website and services
  • Comply with our legal and regulatory obligations
  • Analyze site usage to optimize user experience

5. Legal Basis for Processing

The processing of your personal data is based on the following legal bases:

  • Consent: for sending marketing communications and using non-essential cookies
  • Contract performance: for providing our decluttering services
  • Legitimate interest: for improving our services and website security
  • Legal obligation: to comply with our accounting and tax obligations

6. Data Recipients

Your personal data may be communicated to the following recipients:

  • Our internal staff authorized to process your requests
  • Our technical subcontractors (web hosting, email service)
  • Our partners for organizing garage sales (with your agreement)
  • Administrative or judicial authorities in case of legal obligation

We never sell your personal data to third parties for commercial purposes.

7. Retention Period

We retain your personal data for the following periods:

  • Contact data: 3 years from our last contact
  • Contractual data: duration of business relationship + 5 years (accounting obligations)
  • Navigation data: 13 months maximum
  • Cookies: according to durations specified in our cookie policy

8. Your Rights

In accordance with GDPR, you have the following rights regarding your personal data:

  • Right of access: obtain confirmation that your data is being processed and receive a copy
  • Right to rectification: correct your inaccurate or incomplete data
  • Right to erasure: request deletion of your data under certain conditions
  • Right to restriction: limit processing of your data in certain cases
  • Right to portability: receive your data in a structured format and transmit it to another controller
  • Right to object: object to processing of your data for legitimate reasons
  • Right to withdraw consent: at any time for processing based on consent

To exercise these rights, contact us at contact@xelavonitre.com or by mail at our address. We will respond to your request within one month.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access:

  • SSL/TLS encryption for all communications
  • Restricted access to personal data within our organization
  • Regular and secure backups
  • Staff training in data protection
  • Regular security audits

10. Data Transfers

Your personal data is hosted and processed in France and within the European Union. We do not transfer your data outside the EU without appropriate safeguards in accordance with GDPR.

11. Cookies

Our website uses cookies to improve your browsing experience. For more information about the cookies we use and how to manage them, consult our Cookie Policy.

12. Complaint

If you believe that the processing of your personal data constitutes a violation of GDPR, you have the right to lodge a complaint with the French Data Protection Authority (CNIL):

CNIL
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07
Phone: 01 53 73 22 22
Website: www.cnil.fr

13. Modifications

We reserve the right to modify this privacy policy at any time. The updated version will be published on this page with a new update date. We encourage you to regularly consult this page to stay informed of our data protection practices.

14. Contact

For any questions regarding this privacy policy or the processing of your personal data, contact us:

Email: contact@xelavonitre.com
Phone: +33 2 35 42 46 30
Address: 74 Av. René Coty, 76600 Le Havre, France

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